1. About Whitby Footwear

Whitby Footwear is an online women’s footwear retailer operated by PREMIUM PROSECCO LTD.

The website provides customers with access to footwear collections, product information, online ordering services and related customer support.

2. Website Use

Customers may browse the website, view product information and place orders for personal purchasing purposes.

• Customers must provide accurate information when creating orders.
• Customers should ensure delivery details are complete before confirming purchases.
• Website content should only be used for lawful purposes.

3. Product Information

Whitby Footwear provides product descriptions, images, size information and availability details to help customers make informed purchasing decisions.

Although we aim to keep product information accurate and updated, slight differences may occur due to screen settings, product updates or manufacturing variations.

4. Product Availability

All product orders are subject to availability.

If a selected product becomes unavailable after an order has been placed, customers will be contacted with appropriate information regarding the order status.

5. Orders And Confirmation

Customers are responsible for reviewing product details, selected sizes, quantities and delivery information before completing an order.

An order confirmation indicates that the order details have been received and does not always represent final acceptance until preparation has started.

6. Pricing Information

Product prices displayed on the website represent the current listed prices at the time of purchase.

Whitby Footwear may update product pricing or availability when necessary.

7. Delivery Arrangements

Orders are delivered within the United Kingdom according to the delivery information provided on the website.

Estimated delivery times are provided as guidance. Actual delivery times may vary due to circumstances outside reasonable control, including transportation conditions, public holidays or incorrect customer information.

8. Returns And Refunds

Customers may request returns according to the Whitby Footwear Return & Refund Policy.

• Return requests must be submitted within 7 days after receiving products.
• Products must remain unused, unworn and in original condition.
• Refund approval depends on meeting the stated return requirements.

9. Customer Responsibilities

Customers are responsible for:

• Providing correct personal and delivery information.
• Checking product suitability before purchase.
• Following product care instructions after receiving items.

10. Website Content

All website content, including product descriptions, brand materials, images and design elements, is provided for customer information and shopping purposes.

Unauthorised copying, reproduction or misuse of website content is not permitted.

11. Limitation Of Responsibility

Whitby Footwear aims to provide accurate product information and reliable customer services.

However, we are not responsible for delays, interruptions or circumstances caused by events outside our reasonable control.

12. Policy Updates

Whitby Footwear may update these Terms & Conditions when required to reflect changes in website services, business operations or applicable requirements.

The latest version published on this website will apply to future website use and orders.

13. Contact Information