1. Delivery Coverage

Whitby Footwear currently provides delivery services within the United Kingdom. All orders are prepared for shipment after payment confirmation and order verification has been completed.

Delivery is provided without additional shipping charges for standard eligible orders.

2. Processing Time

Orders are normally prepared within 1–2 working days after confirmation.

During busy periods, seasonal promotions or circumstances outside our reasonable control, preparation times may require additional working days.

3. Express Delivery Timeframe

After dispatch, estimated delivery times are as follows:

• Standard Delivery: approximately 3–5 working days.
• Express Delivery: approximately 1–3 working days.

Delivery estimates begin from the date the order leaves our facility and are provided as guidance rather than guaranteed arrival dates.

4. Delivery Confirmation

Customers should provide accurate delivery information when placing an order.

Whitby Footwear is not responsible for delays caused by incorrect delivery details, unavailable recipients, missed deliveries or circumstances affecting the delivery network.

5. Free Return Shipping Policy

For the first approved return or exchange request relating to an order, Whitby Footwear will provide complimentary return shipping support.

Customers must contact our customer service team before sending items back to ensure the return process is correctly arranged.

6. Additional Return Shipping

For any additional return or exchange requests from the same customer, return shipping arrangements may be reviewed individually.

Any applicable return shipping responsibility will depend on the reason for the request and the specific circumstances of the order.

7. Delivery Delays

While Whitby Footwear aims to provide reliable delivery services, delivery times may occasionally be affected by factors including weather conditions, transportation interruptions, public holidays, incorrect customer information or other events beyond our reasonable control.

Such situations may extend estimated delivery times and do not represent a failure to provide service.

8. Lost or Damaged Parcels

If an order does not arrive within the expected timeframe or arrives with visible issues, customers should contact Whitby Footwear with order details within 7 days of the expected delivery date.

We will review the available information and assist with the appropriate next steps.

9. Order Responsibility

Customers are responsible for reviewing product selections, sizes and delivery details before completing an order.

Once an order has been dispatched, changes to delivery information may not always be possible.

10. Contact Information