1. Introduction

Whitby Footwear respects customer privacy and is committed to handling personal information responsibly. This Privacy Policy explains how information is collected, used and protected when customers browse our website, purchase products or contact our customer service team.

2. Company Information

Whitby Footwear is operated by PREMIUM PROSECCO LTD, a company registered in England.

3. Information We Collect

When customers use our website, we may collect information required to process purchases and provide customer assistance.

• Name and contact details provided during order placement.
• Delivery information required for completing product delivery.
• Product selections, sizes and order details.
• Messages or enquiries submitted through customer support channels.

4. Use of Information

Customer information is used only for purposes connected with providing our retail services, including:

• Processing and managing product orders.
• Arranging delivery of purchased items.
• Responding to customer enquiries.
• Improving website experience and service quality.

5. Order Information Protection

Order information is handled securely and is only accessed when necessary for completing purchases, customer assistance, delivery arrangements or maintaining accurate service records.

Customer information is not used for unrelated commercial purposes.

6. Product Information

Whitby Footwear provides product details including descriptions, images, available sizes and product specifications to help customers make suitable selections before purchase.

Customers are encouraged to review product information carefully before completing an order.

7. Delivery Information

Orders are prepared and delivered within the United Kingdom. Delivery information provided by customers is used only for completing delivery arrangements.

8. Returns and Exchanges

Customers may request a return within 7 days after receiving their order, provided products remain unused, unworn and in their original condition with packaging maintained.

Return requests should include order details and customer contact information so that the request can be reviewed efficiently.

9. Cookies and Website Usage

The website may use cookies and similar technologies to support website functionality, improve browsing experience and maintain essential website operations.

10. Policy Updates

Whitby Footwear may update this Privacy Policy when necessary to reflect changes in website services, operational requirements or applicable regulations.

Any updated version will replace previous versions once published on this website.

11. Contact Information

For questions regarding this Privacy Policy or customer information, please contact Whitby Footwear using the details below:

Email: service@whitbyfootwear.shop

Telephone: +44 (0)1277 487 981